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BUS 335 WEEK 10 Quiz 9 Chapter 13

True / False Questions
1. In organizations with fewer than 100 employees, research suggests that staffing is most likely to be conducted by the owner, president, or work unit manager.
True    False

2. Centralization of the staffing function creates economies scale and consistency in staffing policies and processes across the organization.
True    False

3. A study of HR departments in large organizations found that the focus on recruitment and selection activities had decreased significantly over the past several years.
True    False

4. Those employed within the staffing function need to work with training and development staff regularly.
True    False

5. Entry into staffing jobs normally occurs at the generalist rank in both private and public organizations.
True    False

6. The fixed point or method of entry into staffing jobs is frequently the recruiting and interviewing function.
True    False

7. Jobs in staffing are increasingly becoming more customer focused and facilitative in nature.
True    False

8. Increasing numbers of staffing jobs are found in staffing firms.
True    False

9. Lack of staffing policies and procedures may lead to practices that may foster negative applicant reactions and problems with legal compliance.
True    False

10. The scope of staffing actions and practices is quite small and narrow.
True    False

11. Decreasing numbers of staffing jobs are found in staffing firms.
True    False

12. Perceived justice is related to concrete outcomes like employee desire to pursue a job, increased intentions to accept a job, and decreased intention to turnover.
True    False

13. Most organizations with a sufficient number of employees to warrant a dedicated HR department have integrated the function with human resources information systems (HRISs).
True    False

14. Although HRIS have increased data availability for human resources functions, they have done little to fundamentally affect the way staffing activities are evaluated.
True    False

15. SaaS vendors provide the hardware, software, and day-to-day management of HRIS.
True    False

16. A growing trend in HRIS is the centralization of these functions within the HR department to prevent managers from accessing the system.
True    False

17. Surveys suggest that staffing is one of the first areas that organizations will outsource.
True    False

18. HR representatives report that one of the key advantages of outsourcing is access to superior information from specialists.
True    False

19. A professional employer organization (PEO) is like a temporary help agency, but provides a wider range of HR services and has a longer-term relationship with clients.
True    False

20. Factors that are driving organizations to consider outsourcing HR activities include cost reduction, the cost of technology acquisition, need for improved service quality, and expertise of vendors.
True    False
Multiple Choice Questions
21. As organization size increases, the likelihood that there will be a highly centralized HR department _________.
A. increases
B. decreases
C. stays about the same
D. none of the above

22. Staffing members must coordinate their activities with __________.
A. benefits staff
B. compensation staff
C. training and development staff
D. all of the above are true

23. Which of the following is true regarding jobs in staffing?
A. Entry into staffing jobs normally occurs at the generalist rank.
B. There is usually a fixed point of entry into staffing jobs.
C. Jobs in staffing are becoming increasingly customer focused and facilitative in nature.
D. Few are housed in the HR department.

24. Which of the following statements regarding staffing policies and procedures is true?
A. they seldom contribute to organizational efficiency
B. they help to ensure legal compliance
C. they often lead to negative applicant reactions
D. all of the above are true

25. Research suggests that organizational decision making is seen as most fair when it is based on _____.
A. social influence
B. clearly communicated decision criteria
C. processes tailored to each unique individual
D. all of the above

26. Human resources information systems have been used for which of the following functions?
A. EEO data analysis and reports
B. employee succession planning
C. databases of job titles and responsibilities
D. all of the above

27. An ASP or SaaS provider offers which of the following services?
A. techniques to prevent managers from accessing HR data
B. hardware and software for running HR systems
C. paper-based forms and data for the organization
D. all of the above

28. The contracting out of work to a vendor or third party administrator is called ____________.
A. outsourcing
B. temping
C. contracting
D. boundary spanning

29. Which of the following factors is most likely to be a reason not to outsource HR activities?
A. vendors have little expertise
B. vendors are less flexible to meet changing needs
C. vendors have few resources to offer
D. vendors meet resistance within HR and line management

30. Which of the following functions are most likely to be outsourced?
A. recruiting creative talent for an advertising agency
B. screening registered nurses for a long-term care facility
C. recruiting and selecting individuals for teams
D. providing employee orientation

31. For ______, it is better to keep staffing functions within the organization, rather than outsourcing.
A. small organizations
B. organizations with continual hiring needs
C. firm-specific human capital
D. general human capital

Evaluation of Staffing Systems
True / False Questions
32. The evaluation of staffing systems should focus on the operation of the staffing process, the results and costs of the process, and the satisfaction of the customers of the staffing system.
True    False

33. Standardized staffing systems are more likely to generate legal challenges by job applicants.
True    False

34. Standardization will probably decrease applicants’ perceptions of procedural fairness of a staffing system.
True    False

35. Once a staffing process has been mapped out, the next step is to check for deviations from the system.
True    False

36. Most of the processes involved in staffing are too subjective or difficult to quantify.
True    False

37. Experienced managers who have used staffing system metrics often find that new staffing systems may not represent a significant improvement.
True    False

38. It is typically not possible to use techniques like split-samples analysis or longitudinal analysis to evaluate the effectiveness of established processes.
True    False

39. In recent years, a number of organizations have worked to develop standardized benchmarks for judging the effectiveness of staffing processes across organizations.
True    False

40. Benchmark data on staffing policies are typically applicable across nearly every organization and should be used as a primary guide for selecting which practices to implement.
True    False

41. The formula for the staffing cost ratio is total staffing cost ratio = total staffing costs/total number recruited.
True    False

42. Two of the key customers of the staffing system are managers and job applicants.
True    False

43. There are few tools to facilitate the electronic processing of employee satisfaction surveys, so paper and pencil measures are usually preferable.
True    False

Multiple Choice Questions

44. Which of the following statements is not an important step in staffing process evaluations?
A. Mapping out the intended process.
B. Identifying deviations from the intended process.
C. The norm is for organizations to conduct validation studies.
D. Correction actions should be planned to eliminate deviations.

45. Which of the following best fits the description of a staffing flowchart?
A. it shows the distance from staffing to strategic operational concerns
B. it depicts the actual flow of staffing activities from vacancy to hire
C. it provides evidence of how staffing measures increase performance directly
D. it is a physical model of staffing using flows to show movement

More Questions are Included…

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