HOSP 320 DeVry Midterm Exam



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HOSP 320 DeVry Midterm Exam


HOSP 320 DeVry Midterm Exam



HOSP 320 DeVry Midterm Exam

Question 1. Question : (TCO 2) Should a first line manager delegate responsibility more or less than a top manager? Why or why not?

Question 2. Question : (TCO 3) Does the front desk clerk depend upon the housekeeper? Why or why not?

Question 3. Question : (TCO 4) What is the Occupational Safety and Health Act (OSHA)? Explain the role of the Occupational Safety and Health Act (OSHA) as it pertains to the lodging industry.

Question 4. Question : (TCO 5) What factors would you utilize to determine whether a Sales Department in a full service hotel was organized for success? Please provide an example for each.

Question 5. Question : (TCO 7) What is a job analysis? How might the job analysis necessary to train a new employee in preparing cold vegetables be different from the job analysis a general manager undertakes when examining a hotel sales office?

Question 1. Question : (TCO 1) Which of the following is NOT an example of a full-service hotel?

  • Super 8 (Economy Class Hotel)
  • Marriott
  • Westin
  • Four Seasons

Question 2. Question : (TCO 2) In a smaller limited-service hotel, night audit, front desk, housekeeping, maintenance, and sales might all report directly to:

  • Rooms division manager
  • The hotel engineer
  • The general manager
  • The controller

Question 3. Question : (TCO 2) A hotel with 450 employees and a 75% annual turnover rate means that it will completely re-staff every:

  • 18 months
  • 16 months
  • 12 months
  • 9 months

Question 4. Question : (TCO 2) In an attempt to reduce employee turnover, hotels are giving attention to which of the following:

  • Job enlargement
  • Flextime
  • Job rotation
  • All of the above

Question 5. Question : (TCO 3) When a hotel over-sells its rooms and does not have enough rooms to accommodate guests who have reservations, the hotel will need to find accommodation for the guests, pay for the rooms, and normally the taxi ride to the other hotel. This process is known as:

  • walking a guest
  • comping a guest
  • running a guest
  • driving a guest

Question 6. Question : (TCO 3) A daily analysis report generated by the reservations department includes the number of:

  • reservations, arrivals, no-shows, and walk-ins
  • rooms requested and denied
  • employees in the front office department
  • hours worked by employees in the front office department

Question 7. Question : (TCO 4) This person is normally in charge of carpet repairs, wall washers, drapery cleaners, and shampooers:

  • laundry attendant
  • laundry supervisor
  • runner
  • house staff

Question 8. Question : (TCO 4) Room attendants can be divided into three categories:

  • day, midday, and night
  • day, bath, and night
  • day, hallway, and bath
  • day, bath, and elevator

Question 9. Question : (TCO 5) All group bookings, including conventions, are subject to a ________ cutoff.

  • one-week
  • two-week
  • three-week
  • one-month

Question 10. Question : (TCO 5) Which of the following is NOT a common type of promotion used in the lodging industry?

  • price promotion
  • frequency promotion
  • trial offers
  • package promotion
  • All are types of promotions used.

Question 11. Question : (TCO 6) A BEO stands for:

  • Banquet Executive Order
  • Bakery Essential Order
  • Benefit Effective Order
  • Banquet Event Order

Question 12. Question : (TCO 7) Tests, simulations, interviews, group interviews, drug tests, physical examinations, background checks, job previews, and other tools and devices can be used in the:

  • selection process
  • recruiting process
  • pay scale setting process
  • organization process

Question 13. Question : (TCO 7) Oftentimes, _________ is needed to match the employees’ qualifications to the needs of the organization.

  • matching
  • training
  • recruiting
  • selecting